Contact Us

Our Gatwick Park & Ride offices runs 24 hours a day, 7 days a week.

Our Reservations office and phones lines are open Monday to Sunday 9am to 5pm.

Cophall Park & Ride

Effingham Road

Copthorne

West Sussex

RH10 3HZ

At Cophall Park & Ride we value your feedback. Please click here to complete our online feedback form. Thank you.

We recognise that sometimes our service may fail to meet your expectations and the standards we set ourselves.
We will investigate all complaints thoroughly - this will include retrieval of any CCTV footage and photographic evidence - and respond in full to any issues promptly and politely.
We regularly review all complaints and customer feedback in order to learn from them and make the necessary improvements to our service.

If you have a complaint, please contact us by emailing the details to customerservices@cophallparking.co.uk

We ask that all complaints should be made via email as a written audit trail is created.

We will send you an email acknowledging receipt of your complaint within five days of us receiving the complaint, enclosing a copy of this procedure.
We will then investigate your complaint. A member of our complaints team will review your booking and interview the drivers involved in your meet and greet parking service.
We will email you a detailed written reply to your complaint within 20 days of sending you the acknowledgement letter.

If you are still not satisfied, you can contact the Operations Manager by email at customerservices@cophallparking.co.uk

Any appeal to the Operations Manager must be made within one month of the final decision taken by the customer services team.