Contact Us

Our offices are open 24 hours a day, 7 days a week.

Cophall Parking Gatwick
Effingham Road
Copthorne
West Sussex
RH10 3HZ

Telephone: 01342 712779

E-mail: reservations@cophallparking.co.uk

At Cophall Parking Gatwick we value your feedback.
Please click here to complete our online feedback form. Thank you.

Complaints

Our Complaints Policy

• We recognise that sometimes our service may fail to meet your expectations and the standards we set ourselves.
• We will investigate all complaints thoroughly - this will include retrieval of any CCTV footage and photographic evidence -  and respond in full to any issues promptly and politely.
• We regularly review all complaints and customer feedback in order to learn from them and make the necessary improvements to our service.

Our Complaints Procedure

If you have a complaint, please contact us with by emailing the details to customerservices@cophallparking.co.uk

We ask that all complaints should be made via email as a written audit trail is created.

What will happen next?

1. We will send you an email acknowledging receipt of your complaint within five days of us receiving the complaint, enclosing a copy of this procedure.
2. We will then investigate your complaint. A member of our complaints team will review your booking and interview the drivers involved in your meet and greet parking service.
3. We will email you a detailed written reply to your complaint within 20 days of sending you the acknowledgement letter.

If you are still not satisfied, you can then contact the Operations Manager in writing at Cophall Parking Gatwick. Effingham Road, Copthorne. RH10 3HZ

Any appeal to the Operations Manager must be made within one month of the final decision taken by the customer services team.